Frequently asked questions

Vidsync is a desktop tool that does two things for video production teams: it transfers large video files (RAW footage, project files, exports) between team members' devices with no size cap, and it gives you per-project member control so editors, freelancers, and clients only see the project they were invited to. It replaces the back-and-forth of uploading footage to a cloud drive and managing folder permissions by hand.

Yes — Vidsync is a desktop application that runs on macOS, Windows, and Linux. The native app is what makes peer-to-peer transfer possible (a browser tab can't pull files directly from another machine at LAN speed). Account management, billing, and invites happen on the web; the actual file sync runs in the desktop app.

Around five minutes. Sign up, download the desktop app, create a project pointing at a local folder, invite a collaborator by email. Once your collaborator installs the app and accepts the invite, files start syncing in the background automatically.

Yes. The Free plan costs nothing and needs no card on file — you get one project (a one-day trial) to move real footage end to end. When you need more, Pro is $20/month for 10 projects and Studio is $150/month for unlimited projects.

Any file — Vidsync is format-agnostic. In practice teams use it for video formats (.mov, .mp4, .mxf, .braw, .r3d, .arri), audio (.wav, .aif), project files (.prproj for Premiere, .drp for DaVinci Resolve, .fcpbundle for Final Cut), color LUTs, and final exports. If it lives in your project folder, it syncs.

The transfer pauses and resumes automatically when you're back online — Vidsync syncs in blocks, so it picks up from the last block transferred instead of restarting the whole file. There's no lost progress on a half-synced 50 GB clip.

No. Files are transferred byte-for-byte, identical to the original. Quality, codec, metadata, and frame integrity are preserved — what lands on your editor's machine is exactly what came off the camera card.

Projects sync at the folder level — pick a folder on disk and Vidsync keeps everything inside it in sync across team members. For more granular control, organise your project as subfolders (e.g. /raw, /audio, /exports) and create one project per subfolder when you want different collaborator access.

From the desktop app's Invitations tab, enter the collaborator's email. They get an invite link, install the Vidsync desktop app, accept the invite, and the project folder starts syncing on their machine. No back-and-forth, no shared password.

Yes. One Vidsync account can belong to as many projects as the project owners invite them to. Each project keeps its own membership list, so being invited to Project A doesn't grant any access to Project B.

Not directly — every member needs a Vidsync account so they can run the desktop app that pulls the files. For one-shot client deliveries ("here's the final master"), pair Vidsync with a transfer app like WeTransfer; for ongoing client review, invite them as a project collaborator.

Open the project's Team tab and remove them. Their app loses access to the project folder; any cached files on their machine remain (we can't reach into their disk), but they receive no further updates and can't push new versions back. Add them again later and they sync from scratch.

Every synced clip opens in Vidsync's built-in player. Drop a comment on a single frame or across an in/out range, and it becomes a marker on the timeline — click the marker to jump straight back to that moment. Replies thread under the original note, and a note can be marked resolved once it's handled, so a round of feedback stays organised instead of scattered across email and chat.

Yes. Comments propagate to everyone on the project the moment they're posted, over the same connection that moves your files — no refresh, no re-upload. And because review happens right next to the footage, you're commenting on the exact file that synced, not a re-compressed proxy uploaded to a separate service.

Yes. Audio files open in the same player with a waveform, and timecode comments work exactly as they do on video — pin a note to a moment in the track or a range. Image files open in the viewer for quick visual sign-off. Whatever the format, the comments live in the project alongside the file.

Your footage lives on your team members' local disks — never on our servers. Vidsync coordinates the sync (which devices belong to which project, where to send updates) but the file bytes move peer-to-peer between team members' machines. If our servers vanished tomorrow, your footage would still be on every member's machine.

Every transfer is encrypted in transit with an end-to-end peer-to-peer block protocol over TLS. We never see plaintext file bytes — even if we wanted to, the encryption is between sender and receiver, not us.

Yes. Every device that signs in to your account is registered. When a new device signs in for the first time, we send a one-time code to your email; the device only gets access after you enter the code. Lose a laptop and you can revoke its access from the account screen.

Not without also having access to your email — they'd need to pass the new-device OTP verification. We strongly recommend enabling two-factor authentication on your Vidsync account for an extra layer beyond the device-OTP flow.

Yes — the desktop app is native on all three. Editors on Mac, videographers on Windows, and colorists on Linux can be members of the same project without anyone changing their toolchain.

Yes, as long as the folder is mounted into your OS as a regular path. Point your project at the NAS mount or the external drive's path and Vidsync watches it the same way it watches any other folder. Network-attached storage is a common setup for editors syncing large RAW pools.